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Tuesday, July 21, 2015

TECH TUESDAY -- Verizon DSL Internet

Verizon DSL Internet

Usually, here is where I put the product description, but most of us have had DSL at one point or another in our lives, even if it was at the local library. So, we all know what DSL is.

After having Time Warner's Road Runner out of the Binghamton, NY office in the late 1990's and early 2000's, I moved to an area where all we had was dial-up. And while that was FINE for the 1990's, it wasn't fine for 2003, especially after being spoiled by Road Runner's speeds.

But that's all that was available in my rural area, so I dealt with it until 2010, when Verizon told me that DSL was available at my address. Hearing that, I JUMPED on the offer.

I've been with Verizon for 5 years now and I can't complain about the service, really. It's fast. Sure, there are a few hiccups now and then, but tell me what ISP doesn't have issues.

So, What's the downfall of the company? To be honest, their customer service SUCKS. They do not listen to their customers at all.

I have a speech impediment. Listen to any video I've done on YouTube and you'll hear it. I'm getting more comfortable doing videos, but because of the speech impediment, I try to avoid calling companies at all costs. I prefer to do online chats.

The sad thing with Verizon is they either don't grasp the concept of people being hard to understand on the phone or they just don't care.

After having an issue this past weekend with a bad connection and abysmal speeds, I got in touch with Verizon Support through their Twitter page and told them about it. I also told them it was NOT on my end, because the speeds were great on Friday night. They were NOT listening to me at all. All they kept saying was it was on MY end and they NEEDED me to call to set up a tech call. I finally got it through to them that I DID NOT want a tech visit and even if I did call, the CSRs wouldn't understand my speech.

Whatever the issues were, they resolved themselves (or Verizon fixed them) about 4 AM this morning.

If your disability doesn't affect your speech, you shouldn't have a problem with Verizon; however, if you do have a speech impediment, be prepared to fight with them to contact you an alternate way.

Please visit Verizon's website for more info.

Love the actual service when it works. Just wish the company was a little more sympathetic to those with verbal disabilities.

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